A computer network is a group of computers – and potentially other hardware – that have been connected together for the purpose of sharing resources. One of the most common is Local Area Network, or LAN. Computer networks allow employees to: Communicate via email, video calls, instant messaging and more; Share files across the network; Collaborate on work projects; Share devices such as printers, photocopiers and scanners.
PRO IT Melbourne
Servicing Melbourne and its suburbs for over 20 Years. Our Melbourne HQ is strategically located in Yarraville, within the boundaries of the Melbourne CBD. PRO IT Melbourne operates a 24/7 Global Network Operations Centre (GNOC) and IT helpdesk services. PRO IT offers a broad range of managed services in IT, Networks, Security, Infrastructure and the cloud.
Fixed Cost Support Agreement
Under a PRO IT Fixed Cost Support Agreement, a monthly fee is charge for a schedule of included services required to support your IT network.
Casual IT Support
PRO IT Casual Support arrangements allow a client who requires infrequent access to IT support to schedule and pay for support as-they-go. Support requests are raised via the PRO IT Helpdesk and scheduled for the next available support engineer.
Pre Paid IT Support
Pre Paid IT Support with PRO IT allows you to manage your own in house IT Support service hours.Giving you full control of setting your budget and requirements as you may already have such thorough knowledge and just require that extra support to help through.
IT Outsourcing
PRO IT’s internal technology analysts, solution architects and system engineers can offer you comprehensive, planned networking solutions while providing a single point of contact for all support issues that may arise during the life of an IT Investment.
Frequently Asked Questions
Cyber security is the protection of IT equipment – including computers, programs and data – from virtual theft and damage. It manages hardware, software and information, protecting them from any malicious activity.
The cost of IT support depends on the type of support package you take out, but IT support providers typically charge by the hour (usually starting from around $150), or charge a fixed price per month based on the number of devices supported. Some IT providers over-promise yet under-deliver when it comes to IT provisions, so it’s important that cost is a consideration when reviewing your IT support.
Any organisation that relies on IT to operate needs to invest in maintaining and updating their IT so that they operate efficiently. When individuals do not have the skills to do this in-house, they are advised to outsource to an organisation that is made up of experienced and well-trained professionals. These professionals can ensure that the organisation’s productivity is high and IT environment is low risk in terms of viruses and cyber attacks.
Yes. If you purchase or lease your phone system through one of our trusted phone service providers then your phones will also be supported during the warranty period. If you have a phone system that is not from one our partners, then we are happy to work with your phone service provider under our contract rates.
Who We Are
PRO IT Melbourne is also known as PRO IT Pty Ltd is a professional IT Services and Consulting company founded in Australia in March 1999. Our team of engineers, project managers and management staff have in excess of 30 years’ individual experience and contribute a broad, specialised wealth of knowledge in Information Technology. Our team are skilled, engaged, and motivated individuals with a strong focus on positive client outcomes.
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Our business focus originated in providing I.T and support services to the financial markets for stocks and foreign exchange trading platforms throughout Australia and New Zealand. We later identified that there was a growing demand in the horizontal and vertical markets to provide these services to both small and medium enterprises both locally and globally.
Our service coverage has expanded and we encompass the geographic territories of Australia, New Zealand and ASEAN including Singapore, Malaysia Hong Kong and Japan. Our client base includes International & Australian Financial Institutions, Stock Exchanges, Telecommunication and Data Centre Providers, Global Software, SAAS and Cloud Services Companies, SDN and WDN fibre network appliance providers and Government, Non-for-Profit organisations and Small/Medium sized businesses.
Our range of services are always growing with market demand. We provide Managed I.T, On site and Remote I.T Support, Cloud Services, Procurement and Supply of I.T related products, Data Centre Remote hands support, Rack and Stack and Cabling solutions. We have developed a purpose built Global 24/7 helpdesk with NOC (Network Operations and Monitoring Services) to cater for our customers’ various needs, which include call catch and despatch, network and alert monitoring, 1st and 2nd level remote technical I.T support.
Our approach to the market is via relationships, recommendations and referrals. Our growth has been established with this approach and working alongside like-minded partners and suppliers. We are proud to have a proven solid and proactive reputation in the industry and aim to provide excellence in service delivery at all times. We have a clear understanding of our capabilities but also provision for learning expansions to meet each specific change in technology
Our Mission is to be the IT service and Solutions Provider of choice.
Our vision is to deliver that service in a proactive and sustainable manner.
PRO IT – IS WHAT WE DO
Why We Are Different
01.
HIGHER SECURITY AND PRIVACY
With IT Support you get the highest level of security and privacy. IT Support solutions are characterized by the uncompromising security and privacy, because data is stored completely within the enterprise enclave.
02.
MORE CONTROL
Our IT Support plans have some of the most comprehensive inclusions in the industry and come with our response guarantee.
03.
COST AND ENERGY EFFICIENCY
IT Support is cost and energy efficiency. Efficient use of computing resources, without compromising to the ability to respond quickly to computing needs on-demand.
Quality Assurance
PRO IT Pty Ltd is qualified and certified in Quality ISO 9001 management system.
PRO IT is committed to total quality management; a customer focus, a continually improving process approach implemented throughout our organisation, critical processes and their interactions are understood and documented, and with our strong management commitment to all these facets of the ISO 9001 QMS.
Our quality management system facets are verified by an independent third party SAI GLOBAL, who understands ISO 9001 QMS as well as the industry in which PRO IT operates in.
Our Team
PRO IT Pty Ltd has a rich history supporting customers across diverse industry sectors and geographical locations not only within Australia but also New Zealand and the Asia Pacific region.
90% of our new customers come from current customer referral. We are extremely proud of this achievement and it has been the cornerstone of our ongoing growth and success since 1999.
Our team of highly qualified engineers possess up to 30 years industry experience individually across all verticals and can easily support your unique IT, outsourcing and procurement needs in a professional and timely manner.
PRO IT Pty Ltd aim to provide a seamless and transparent service across all areas of our business to make customer interactions simple.
Consult with Us
There is no greater wealth than wisdom, no greater poverty than ignorance; no greater heritage than culture and no greater support than consultation.
Australian Support Offices
Sydney | Melbourne | Brisbane | Perth | Canberra | Adelaide
Support throughout Asia-Pacific
New Zealand | Singapore | Hong Kong | Malaysia| Japan
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